25/hr Help Desk. 18+ Months. 100% Telecommute Contract. Madison, WI. (L-3808) (B)

WHY APPLY?

This role identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk hours are 6:00 AM – 5:00 PM Monday – Friday.  No Nights, Weekends or Holidays, no On Call duty.

Help Desk Staff has been working from home during COVID-19.  The first day or two of training will be in the office, sending the person home as quickly as possible.  As soon a Safer at Home is lifted, and we are allowed to return to the office, this position will be working from our Central Office location (rather than at home).

Interested?  Apply now!

 

TARGET PROFILES

(in order of desirability)

  • #1 - Help Desk -- Local Candidates Only (Madison, WI)
  • SKILLS - CORE:

  • Experience supporting a large customer base (1500+ employees) working multiple locations.
  • Is the candidate willing, if requested, to authorize background checks and/or education checks as part of selection process?
  • This position is telecommute due to Covid-19. Candidate is willing and able to work onsite in Madison, WI once circumstances allow.
  • Candidate can be onsite in Madison, WI for an initial onboarding period on less than one week
  • SKILLS - MAJORITY REQUIRED:

  • General understanding of LANDesk (for patch management, software deployment, inventory management and remote control)
  • Active Directory
  • Email Clients - Mail App
  • Email Clients - Outlook
  • Web Browser - Internet Explorer
  • iOS Smartphones and Tablets, iPhone, and iPad
  • ACD
  • Diagnostics & Troubleshooting
  • Application Support
  • MS Windows 10
  • MS Windows 7
  • 2nd Factor Authentication
  • MS Windows XP
  • Work with customers to solve problems and support their needs
  • Experience with Active Directory
  • Provide One Work Reference -- the client requires a reference to be shared on submission. Name, phone, email, company, role. Ideally someone candidate reported to.
  • Phone based technical support
  • Respond to customer requests (verbally and in writing)
  • Ability to perform Help Desk services through good communication (written and oral) skills, with the ability to understand applications, and with the ability to document and report on contacts and results of services.
  • Able to work independently
  • Customer Service
  • Excellent communication skills require the ability to work with users to understand and interpret their needs.
  • Excellent verbal and written communication skills
  • Good organizational skills and attention to detail
  • Good interpersonal skills
  • Interpersonal skills
  • SKILLS - ALSO CONSIDERED:

  • Call tracking software
  • Problem documentation and communication
  • OTHER INFORMATION:

  • Status: 1-Active
  • Employment Type: Contract
  • Role: Help Desk
  • Location: Madison, WI. Client is open to 100% remote work per week. Local candidates only. but need to be within commute distance to the end-client.
  • Compensation: Up to $25.00/hr in a c2c/1099 structure. Limited W2 structure also possible but rate drops to $20.25/hr gross. We say gross as the limited w2 rate shown is before employer/employee taxes (not take home; take home would be lower as its after employee taxes which vary).
  • Payment Terms: Bi-Weekly invoice, NET 45 payment off invoice.
  • Expenses: Included in rate above
  • Positions: 1
  • Current pool: 0/0 (In Play/Submitted). Click HERE for summary view of candidates submitted so far.

  • DATES/DURATION
    Last Update 11/17/20 18:03 PM. Lead Created. (full detail change log at bottom).
    Shortlist On 11/24/20
    Start On 12/21/20
    Duration Duration is estimated to be 18+ months.
    1st Post Date 11/17/20
    STATUS
    1st Screened by Amplified0
    Submitted to Client0
    Interviewed by Client0
    MISC
    ClientShared after 1st Screen
    AgentShared after 1st Screen. Amplified is not the prime.
    Contact for Lead Jan Graves
    Interview DetailsFace-to-face interview is NOT required after phone screen. That said, let LEVERAGEncy know on submission if Skype or other options AREN'T an option.
    Work Authorizations Client is only considering candidates with work authorizations of: Green Card,Green Card EAD,H1,H1B,US Citizen
    IndustryGovernment and Military
    Opp Quality The overall rating for this lead is B. This is based on contract duration being 18, 1 opening(s), and 7+ competitors at our level or better. You can see a graphical ruberic of how these stats translate to a rating here.
    L Number3808
    LayersBetween Amplified and the End Client there are 1 layers. In addition, the end client prefers that Amplified limits the layers between Amplified and the Employer of Record of the candidate to .

    CHANGE LOG:

    11/17/20 17:51 PM . Lead Created

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