This role identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk hours are 6:00 AM – 5:00 PM Monday – Friday. No Nights, Weekends or Holidays, no On Call duty.
Help Desk Staff has been working from home during COVID-19. The first day or two of training will be in the office, sending the person home as quickly as possible. As soon a Safer at Home is lifted, and we are allowed to return to the office, this position will be working from our Central Office location (rather than at home).
Interested? Apply now!
(in order of desirability)
|Last Update||11/17/20 18:03 PM. Lead Created. (full detail change log at bottom).|
|Duration||Duration is estimated to be 18+ months.|
|1st Post Date||11/17/20|
|1st Screened by Amplified||0|
|Submitted to Client||0|
|Interviewed by Client||0|
|Client||Shared after 1st Screen|
|Agent||Shared after 1st Screen. Amplified is not the prime.|
|Contact for Lead||Jan Graves|
|Interview Details||Face-to-face interview is NOT required after phone screen. That said, let LEVERAGEncy know on submission if Skype or other options AREN'T an option.|
|Work Authorizations||Client is only considering candidates with work authorizations of: Green Card,Green Card EAD,H1,H1B,US Citizen|
|Industry||Government and Military|
|Opp Quality||The overall rating for this lead is B. This is based on contract duration being 18, 1 opening(s), and 7+ competitors at our level or better. You can see a graphical ruberic of how these stats translate to a rating here.|
|Layers||Between Amplified and the End Client there are 1 layers. In addition, the end client prefers that Amplified limits the layers between Amplified and the Employer of Record of the candidate to .|
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